I selected this rack from Datin after doing a lot of research and emails back on forth. I liked the looks as well as the responsiveness of Datin to answer questions and work with me. The rack came quickly after ordering and arrived well-packaged and protected. Set up and installation hit a snag after I discovered the instructions were missing. However, I called them, on a Saturday, and Datin answered immediately. He was friendly to chat with and asked me how everything looked. Within minutes, I had a link to the PDF of the instructions. Everything went together well, and I posted pictures on some forums. it was noted that I had reversed the position of the rack, which led to some lifting on the sides, so I turned it they way it should be, and it fit perfectly. I keep it on my truck and have no issues. I used it for a 700-mile trip with my RTT and Rotopax mounted and was very pleased with it. I even ordered the accessory panel and an additional side panel. Outstanding customer service and great looking and functional rack system.